Mid-way through my daughter's GCSEs her MacBook Pro went into a tailspin of re-boot, crash, re-boot. The stress was palpable and the need for a quick resolution was immediate. I reached out to Dave who, despite having to prepare for his Apple refresher exam the next day, dropped everything to help us out. Within an hour he had diagnosed the problem and escalated it direct to Apple - helping to keep my costs down. With Dave's diagnostics in hand a very impressed Apple employee was able to accelerate the fix (a logic board failure) getting the laptop back to me in 24 hrs as opposed to he published 3-5 days. Legendary service Dave and a big thanks from everyone in this household!

I would recommend this consultant to a friend or colleague!

13 June 2017