When you arrange a free initial consultation, we shall look at your existing web profile, your existing websites and also competitor businesses. We want to have a reasonable understanding of your market segment before our first meeting.

It does not matter if you are a individual starting a new business or a large company, it is important to us that we have a an appreciation of your market and any competitors in your segment.

If this is our first meeting, it is important that we find out as much about your products and services as we can. Quick Call Dave will ask questions about the business, for example:

• What work would you like Quick Call Dave to carry out for you?
• Why do you want a website and what do you want from it?
• Are there different business channels, if so, do you need seperate areas of you site to satisfy them independantly?
• If you have a website already:
  • What do you like about it and why?
  • What does not work so well and why?
  • If you started over, what would you change?
• If cost was no object, what features would you like your site to have?

Answers to above may have altered your appreciation of what work you need carrying out. We will investigate this a little. We can then agree on where you would like your website to be in maybe 6 months or perhaps 1 year. Once we understand this, it is possible for us to define some steps and iterations that will help us achieve these objectives.

Armed with all this information, we can then decide on a initial task list. You may only want to commit to a single iteration, a single package of work. This is ok, any work we do will be done in a way that is mindful of the long term goals, thus reducing future redesign costs. At this time we should be able to give you an estimate on the time we think a package of work will consume and discuss our hourly rates. If that is not possible, we shall agree when we can provide you an estimate.

To complete the meeting, we will arrange when we will be able to provide design mockups and a more detailed quotation.

The mockup phase is very important. It is the stage that allows you to see our intepretation of your designs which is vital at this early stage.

Having a rapid mechanism to develop the ideas via a mockup process allows us to develop your ideas with little or no incremental cost. Often, once a client sees a mockup, visual exposure to an idea prompts further ideas or indeed dislike for a certain feature.

Depending on the complexity of the mockup, we may make a charge for our time in producing the mockup. If this is likely to be the case, we shall agree any charges at the initial consultation. In most cases no charge is made.

At this stage, with feedback from the mockup, we can confirm what the final design will be. We will have defined features that will also be present in the finished design.

Depending on the size of your project, we will define one or more measurable deliverables where we can demonstrate our progress and you can agree that our work is in line with expectations. Breaking up the project into packages that will deliver something tangible, allows us to maintain visible focus and control of the overall project and avoid additional work. Working in smaller packages also allows us to react quickly to changes in scope, budget or time contraints.

At this time, we shall discuss how many hours we expect each deliverable to take to complete. At this time you may decide a feature is not value for money and may not achieve a good ROI, in which case we can reduce the project scope as required.

There may be one or more deliverables. At this stage we will do the work required to complete a single package of work. We will have discussed and agreed a delivery date for this package.

This is where we will make available to you the package of work in order for you to evaluate. We may do this by making available a web address for you to visit a beta version of your website. We may also visit you to demonstrate the completed tasks. It all depends on the content of the current package.

At this stage, we may deliver the package to you or it might be a significant building block in the larger project which is not yet suitable for end user consumption.

If it is ready for deployment we shall do so, delivering the code to you in an agreed format. This might be direct to a web hosting account or simply using a storage device.

In the situation where there are many deliverables, we shall iterate over steps 5 and 6 until the project is completed.

All deliverables have been completed, all code, images and databases installed or deployed.

Warranty; there will be some time allowed once a project is complete for warranty tasks. Usually this will be 30 days allowing for any issues to become known. For larger projects we may extend this under agreement.